Agency and associated provider care you can prove.
CarePartner is purpose-built to fill vacant shifts with your preferred agencies, verify and validate every visit on location, invoice verified visits, and write every note into your care system. One trusted record of the care delivered on your behalf, with the benefit of reduced admin cost.Purpose-built to fill vacant shifts with your preferred agencies, verify and validate every visit on location, invoice verified visits, and write every note into your care system, with the benefit of reduced admin cost.
Works alongside the systems you already run
- AlayaCare
- Visual Care
- Skedulo
- Brevity
- Connect Care
- Shift Care
- Microsoft Suite
- Power BI
- Email and Excel intakeEmail and Excel
- Microsoft Entra IDEntra ID
- Okta
- Open API and webhooksOpen API
- Deputy (coming soon)
- Humanforce (coming soon)
Subcontracted care still runs on email, phone calls,individual agency web forms,agency web forms,Excel and trust.
Since 1 November 2025, the Aged Care Act 2024 makes providers responsible for care delivered by their associated providers as if they had delivered it themselves. A late note, a padded timesheet or a missed incident is now the provider's compliance problem.
CarePartner replaces the chain of emails, spreadsheets and phone calls with one connected record that agencies actually want to use, all while saving on admin costs and improving service delivery efficiency.
Providers now answer for care their agencies deliver. CarePartner replaces the emails and spreadsheets with one connected record, while saving on admin costs.
Read the provider guide to the ActBefore: Emailing five agencies and waitingNow: Offered to your panel in order, in one clickBefore: Guessing when workers arrivedNow: Check-in and check-out proven on siteBefore: Re-typing notes from ExcelNow: Notes written to the right visit automaticallyBefore: Hearing about incidents days laterNow: Clinical lead alerted within minutesBefore: Paying hours nobody can checkNow: Paying verified time at agreed ratesBefore: Invoicing delayed to month end, with no service validationNow: Instant invoice confirmation against progress notes
Everything between you and your agencies, in one place.
Six modules on one connection to your care system, your agencies and their workers. Start with cover shifts and add the rest as you go.
Fill shifts in minutes, at the rates you agreed.
Mark a visit for agency cover and CarePartner offers it to your panel in order. No emails, no chasing, no bidding wars.
- Offered to Preferred agencies first, then Approved, then Last resort
- Agencies accept in one tap, and only with a named, cleared worker
- Urgent mode reaches every approved agency at once, with loading capped
Know who arrived, when, and for how long.
Workers check in from a text link. Location, a home code and our server clock prove the visit happened, and late arrivals surface in minutes.
- Location taken only at check-in and check-out, never in between
- A home code in the care folder proves the worker was in the room
- Late alerts at 10 minutes, one-tap re-offer at 15
Notes in a minute, on the right visit.
Workers talk through the visit in their own words. CarePartner sorts it into sections, keeps the original, and writes it into your care system against the visit ID.
- Dictate in English, Hindi, Nepali, Tagalog, Vietnamese and more
- Sorted into sections. Nothing added, nothing softened.
- Agencies still on Excel? We read the file and match every row.
Concerns reach your clinical lead in minutes.
A fall, a bruise or a sudden change raises itself from the worker's own words, with the reporting clock running and the evidence attached.
- Flags follow your routing rules, by severity and type
- Worker's words, answers and visit proof in one view
- Decisions recorded with a reason, never silently edited
Pay for verified time, at agreed rates.
Every invoice line is checked against verified check-in and check-out, the delivered note and the rate card. Finance only looks at what does not match.
- Billed over verified time flagged line by line
- Lines without a delivered note held automatically
- Or let CarePartner raise the invoice from verified visits
Evidence for every associated provider, on demand.
Screening status on the day of each visit, notes with authorship, incidents and decisions, and agency scorecards, packaged in minutes for auditors.
- Worker screening checked at the time of every visit
- Support at Home statement data names the agency
- Agency scorecards from verified data feed your tiers
- Cover shiftsFill shifts in minutes, at the rates you agreed.
- Verified visitsKnow who arrived, when, and for how long.
- Progress notesNotes in a minute, on the right visit.
- IncidentsConcerns reach your clinical lead in minutes.
- Invoice matchingPay for verified time, at agreed rates.
- Compliance and auditEvidence for every associated provider, on demand.
One visit, start to finish.
Rostering teams keep booking visits in your rostering system. Once a visit is marked for an agency, CarePartner does the rest.
- Step 1Mark a visit for agency coverIn your rostering system, exactly as today. CarePartner picks it up by visit ID.
- Step 2Offered to your panelPreferred first, then Approved, at agreed rates.
- Step 3A named, cleared worker acceptsScreening checked, double bookings blocked.
- Step 4Checks in with proofLocation, home code and server time.
- Step 5Note in a minuteDictated, sorted, confirmed by the worker.
- Step 6Lands on the recordNote, proof and invoice tied to one visit ID.
Proof, not promises.
Three independent signals confirm every visit. When all three agree, the visit is verified and paid automatically. When they don't, a person looks before anyone is paid.
Three independent signals confirm every visit. When all three agree, it's verified and paid automatically.
- 10 minNo check-in? The agency is alerted.
- 15 minYou get a one-tap urgent re-offer.
- 0Location readings between check-in and check-out.
- 1Visit ID ties offer, proof, note and invoice together.
Built for both sides of every agency shift.
Cover faster. Prove every visit. Pass every audit.
For home care, Support at Home, residential and NDIS providers who subcontract care to agencies.
- Rostering
- Clinical governance
- Admin and finance
- IT and integration
Get the work. Skip the admin.
Every provider's shift offers in one place, one link for your workers, and invoices that build themselves.
- One-tap accept with a named worker
- No app or password for your workers
- Paid faster on verified hours
- $1.50 per verified visit. No per-worker fees.
Ready for the Aged Care Act 2024.
CarePartner keeps the evidence that providers now answer for, captured as care happens rather than reconstructed before an audit.
- Responsibility for associated providers, with proof of what each delivered
- Support at Home monthly statements that name the agency for every service
- Serious incident alerts with the reporting clock already running
- Worker screening checked on the day of every visit
Trusted with the most sensitive records in care.
- Hosted in AustraliaAll data stored and processed in Australian data centres.
- Least data by designWorkers see a first name and initial. Location only at check-in and out.
- Every change on the recordAn append-only history. Amendments need a reason.
- Enterprise accessSSO with Microsoft Entra ID or Okta, MFA and role-based access.
See CarePartner on your own agency visitsSee CarePartner on your own agency visits.
A 30-minute walkthrough using your agencies, your care system and your hardest week. We'll scope a paid pilot with you if it fits.