Subcontracted care under the Aged Care Act 2024.
What the new Act means for providers who use agencies, and how to show your associated providers delivered what you're answerable for.
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Download the guide (PDF)Providers are now responsible for care delivered by their agencies as if they had delivered it themselves. For most organisations, that turns agency admin into a compliance question.
Four things to get right.
Responsibility for associated providers
Care delivered by an agency is treated as if the registered provider delivered it. Providers need evidence of what each agency delivered, by whom and when.Statements that name who delivered
Under Support at Home, monthly statements show the services delivered, including when an associated provider delivered them.Incident management
Serious incidents involving agency workers must be identified, managed and reported within the required timeframes.Worker screening
Workers delivering care must hold current screening. Providers should be able to show it was current at the time of each visit.
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Talk through your gapsOfficial sources
New Aged Care ActDepartment of Health, Disability and Ageing(opens in a new tab)Support at Home program manualA guide for registered providers(opens in a new tab)National Disability Insurance Scheme Act 2013Federal Register of Legislation(opens in a new tab)General information only, not legal advice. Requirements can change. Check the Department of Health, Disability and Ageing and the Aged Care Quality and Safety Commission for current obligations.
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