Concerns reach your clinical lead in minutes.
A fall, a bruise or a sudden change raises itself from the worker's own words, with the reporting clock running and the evidence attached.
Nothing waits for someone to notice.
When a note describes a possible incident, CarePartner flags it straight away and asks the worker a few short questions while the visit is fresh.
- Flags follow your routing rules, by severity and type
- Short follow-up questions for the worker
- Possible serious incidents marked as urgent
Decide with everything in one view.
Your clinical lead sees the worker's words, their answers and the visit proof together, with the time left to decide whether the incident is reportable.
- Worker's words, answers and visit proof in one view
- Reporting clock already running
- On-call routing out of hours
Every decision, with its reason.
Decisions are recorded with a reason and never silently edited, so the history is ready for your governance committee and your auditor.
- Decisions recorded with a reason, never silently edited
- Agency notified and asked to respond
- Included in your evidence pack
How does CarePartner spot a possible incident?
From the worker’s own words in the progress note, plus a few short questions while the visit is fresh. Flags follow the routing rules you set.
Who gets alerted?
Whoever your rules say: usually the clinical lead for the client’s program, with on-call routing out of hours.
Does CarePartner report to the Commission for us?
No. Your team decides whether an incident is reportable and reports it. CarePartner keeps the clock, the evidence and the decision record.
Can a decision be changed later?
Yes, with a reason. The original decision is kept, so the history stays complete.
See CarePartner on your own agency visits
A 30-minute walkthrough using your agencies, your care system and your hardest week. We'll scope a paid pilot with you if it fits.